Diagnose and Solve

Contact Support – Chat Live

In this support hub, you’ll find quick access to live assistance for common computer and printer issues.

Click the tabs to switch between Computer and Printer topics, Then start a live chat with a support agent.

Printer Setup Issues

Printer Offline

Wireless Printer Issues

Scanner Issues

Color or Black Ink Not Printing

Cartridge Issues

Print job stuck in queue

Paper jam issues

Instant Ink issues

Carriage is jammed

Windows Operating System Issues

Battery & Adapter Issues

Computer Is Slow

Wireless, wired, Bluetooth networking issues

Keyboard, mouse, touchpad, and clickpad issues

Perform an System Recovery

Display and touchscreen issues

Sound Issue

Computer locks up or freezes

Computer doesn’t turn on or boot up

Low disk space or memory issues

Smart Printer Setup Plans

Smart Printer Setup

1-Year Subscription

Plan for 1-Device

$12.99 / Month

Total: $155.88

Personalized price offer*

Contact Us

Smart Printer Setup

2-Year Subscription

Plan for 2-Device

$12.99 / Month

Total: $623.52

Personalized price offer*

Contact Us

Smart Printer Setup

5-Year Subscription

Plan for 5-Device

$12.99 / Month

Total: $779.40

Personalized price offer*

Contact Us

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